Introduction
For locksmiths, speed is everything. When someone’s locked out or needs an urgent lock repair, they call the first business that can help — and whoever answers first usually wins the job.
Calls drive the majority of locksmith bookings, but customers increasingly use WhatsApp to request quick help.
These jobs are often high-value and time-sensitive — especially emergency lockouts, lost keys, or broken locks.
Locksmiths that respond instantly, across channels, secure more jobs and build stronger customer trust.
Current challenges & friction points
Locksmith businesses lose work daily because they can’t always respond quickly enough:
Missed calls = Missed jobs
Locksmiths are often on the road or working on a job and can’t answer the phone.
Enquiries spike at peak times (morning commutes, evenings, weekends), making it easy to miss calls.
Many potential jobs come outside regular hours, and if nobody answers, customers move on to the next locksmith.
Locksmiths often spend time on calls from customers outside their service area - wasting valuable time both during the day and after hours.
Slow WhatsApp responses
Customers increasingly send WhatsApp messages to request urgent help or quotes.
If there’s no fast reply, they quickly call another locksmith instead.
Job qualification overload
Every call starts with the same questions:
“Where are you located?”
“What type of lock do you have?”
“How urgent is it?”
These repetitive questions eat up valuable time that could be spent on the job.
Many locksmiths focus on the next job and don’t follow up with past customers.
This means missed opportunities for upsells (e.g., lock upgrades, additional security) and repeat bookings.
How Unjam helps
Unjam connects seamlessly to calls and WhatsApp, giving locksmiths a 24/7 AI booking assistant that responds instantly, qualifies jobs, and secures bookings — even while you’re on another job.
Key Capabilities
AI-Powered Call Handling →
Answers calls instantly, gathers job details, and books the job while you’re working.
WhatsApp Automation →
Handles new enquiries, shares estimated arrival times, and confirms bookings - all in your customer’s preferred channel.
Job Qualification Built-In →
Collects key details automatically (location, lock type, urgency) so you arrive prepared.
Qualify Out Unprofitable Jobs →
If a customer is outside your service area or the job isn’t suitable, Unjam politely declines on your behalf - saving time and avoiding wasted trips.
Smart Follow-Up Campaigns →
Re-engages past customers to promote lock upgrades, security checks, or seasonal offers.
Enhancing the Customer Experience
Unjam makes every interaction feel personal, fast, and reassuring — exactly what customers expect in stressful situations:
Instant, Human-Like Conversations
“Hi Sarah, I can be with you in 25 minutes. Can you confirm your postcode?”
Proactive Updates
Sends customers a WhatsApp message with an ETA and technician details.
Feels Like a Concierge, Not a Bot
Messages are warm and conversational, helping build trust in urgent situations.
Business impact
Example customer journeys
Scenario 1 — Calls
Customer: “Hi, I’m locked out of my flat. Can someone come quickly?”
Unjam AI: “Absolutely — can you confirm your postcode and lock type? ... We have a locksmith nearby who can be with you in 20 minutes. Shall I book it?”
Customer: “Yes, please.”
Outcome: Job confirmed instantly; Unjam sends a WhatsApp confirmation and arrival time.
Scenario 2 — WhatsApp
Customer: “I’ve lost my keys. Can you help?”
Unjam AI: “Yes — where are you located? ... We have a locksmith available within 30 minutes. Want me to book them for you?”
Customer: “Yes.”
Outcome: Job booked immediately, ETA shared, and the client reassured.
Challenge | Why It Happens | Unjam’s Outcome |
Missed calls | Locksmiths are driving, mid-job, or off-shift | Every enquiry captured → more jobs |
Lost WhatsApp leads | Urgent messages unanswered → customers call others | Instant responses → fewer lost jobs |
Time wasted on wrong jobs | Answering calls from customers outside service areas | AI qualifies out irrelevant enquiries automatically |
Missed repeat business | No follow-ups or upsells after completed jobs | Automated campaigns drive retention |
Why Unjam?
Capture Every Enquiry → Never miss a booking, even when you’re on another job.
Instant, Personal Responses → Builds trust with stressed customers needing urgent help.
Qualify Jobs Automatically → Collects details upfront and filters out unsuitable leads.
Works 24/7 → Secures emergency jobs at night, on weekends, and during busy periods.
Simple Setup, Immediate Value → Integrates with your existing calendars and dispatch systems easily.